Cart

No products in the basket.

Delivery & Returns

Delivery and returns

Free Delivery for orders over £30 (UK only)

For customers in the UK who qualify for free delivery based on their order value we will usually use Royal Mail. Bulky parcels will nearly always be sent tracked. 

If your not ordering custom shoes our packages are generally dispatched within 2 days after receipt of payment (UK Bank Holiday Weekends slightly longer) and a further 5 'working' days for delivery. Most orders are delivered within 2 to 5 working days. Boxes are amply sized and your items are well-protected.

Some items which are too large to be sent using these services may be sent by a courier at our discretion. We also reserve the right to use the most appropriate shipping method applicable for the items being ordered. This can include adding 'signed for' services to packages where we require delivery confirmation, or using a different service from those stated above. Any changes made will be made for the sole purpose of ensuring the speedy and safe delivery of your goods, and any extra costs involved in such changes will be met by us.

If an item is out of stock, we will notify you of this and offer you the choice of waiting, choosing an alternative item of equal value or refunding that part of your order.  

Returns

If you change your mind and wish to return your order, you have 14 days from the time you receive your order in which to inform us of your decision and return said order. You will then have 60 days to return your order for a full refund.

It is recommended that recorded delivery be used in returning the order to us. In the event that a recorded delivery is not used and an item goes missing, we may not be able to issue a refund for you. You are responsible for paying the postage costs back to us for an item you do not want. It is your responsibility to ensure items are returned as new, in the same condition in which they were received. We retain the right to refuse a return or make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

If an item arrives damaged, a mistake has been made on your order, or the item is faulty, then please contact us or email us [email protected]. You will have 14 days from receiving your order in which to inspect any goods and inform us if any item is faulty upon arrival. It is your responsibility to inform us of any defects in your order. If no communication is made within 14 days, we will consider this item as accepted by you, the customer. If we hear from you within the allotted time frame regarding a defective item, you will qualify for a replacement or refund once the items have been returned and received by us within 60 days, complete with your order number. All items must still be in the same condition in which they were received.

Return items to:

BG CUSTOMS
35 Tollymore Park
Hull
HU7 3HY
United Kingdom

Visa Mastercard American Express PayPal Diners Club Discover
Copyright © 2022 | BG Customs
chevron-down linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram